Terms & Conditions

1. Introduction

Welcome to Dalexi. These Terms and Conditions ("Terms") govern your use of our website www.dalexidesigns.uk and the purchase of canvas art products ("Products") from our Website. By using our Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

2. About Us

Dalexi is a business operating in the United Kingdom. Our contact email is support@dalexidesigns.uk.

3. Use of the Website

  • 3.1. You must be at least 18 years old to use our Website and purchase Products.
  • 3.2. You agree not to use the Website for any unlawful purpose or in a way that might harm us or any third party.
  • 3.3. We reserve the right to modify or withdraw the Website at any time without notice.

4. Products

  • 4.1. Descriptions and images of Products are for illustrative purposes only. We make every effort to display colours accurately but cannot guarantee that your computer's display will reflect the actual colours of the Products.
  • 4.2. As all Products are handcrafted and made to order, there may be slight variations from the images shown on the Website.
  • 4.3. All Products are subject to availability. We will inform you as soon as possible if the Product you have ordered is delayed.
  • 4.4. Intellectual Property: All designs and images of our products are created by us and are protected by UK copyright law. Unauthorized use of our product images and designs is prohibited. If you infringe on our copyrights by using these images or designs without permission, legal action will be taken.

5. Orders

  • 5.1. By placing an order through our Website, you are offering to purchase a Product on and subject to these Terms.
  • 5.2. All orders are subject to availability and confirmation of the order price.
  • 5.3. We will send you an order confirmation email once your order has been accepted.

6. Pricing and Payment

  • 6.1. All prices are in GBP (£) and include VAT (where applicable) at the current rates.
  • 6.2. Delivery costs are free and will be clearly displayed during the checkout process.
  • 6.3. Payment must be made at the time of ordering. We accept UK payments only by Visa, Visa Debit, Shop, PayPal, Mastercard, Apple Pay, Google Pay. 

7. Delivery

  • 7.1. We aim to dispatch Products within 2-4 working days of receiving your order. If a custom order we will dispatch within 2-6 working days.
  • 7.2. Delivery times may vary depending on the delivery address and other factors beyond our control, this includes Courier Delays. We will escalate the problem if it arises.
  • 7.3. Risk of loss and title for the Products pass to you upon delivery.

8. Cancellation and Returns

  • 8.1. You have the right to cancel your order within 24 hours without giving any reason.
  • 8.2. To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (e.g., a letter sent by post, fax, or email).
  • 8.3. If you cancel your order, we will reimburse you for all payments received from you, including the costs of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
  • 8.4. We may withhold reimbursement until we have received the returned Products or you have supplied evidence of having sent back the Products, whichever is the earliest.
  • 8.5. You must send back the Products to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation to us. You will bear the direct cost of returning the Products.

9. Liability

  • 9.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or fraud.
  • 9.2. To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss or damage arising out of or in connection with the use of our Website or the purchase of Products.

10. Intellectual Property

  • 10.1. All content included on the Website, such as text, graphics, logos, images, and software, is the property of dalexidesigns.uk or it's content suppliers and is protected by UK and international copyright laws.
  • 10.2. You may not extract or use any content from the Website without our express written consent.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy [Privacy Policy] for information on how we collect, use, and disclose your personal data.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to make changes to these Terms at any time. Any changes will be posted on this page and, where appropriate, notified to you by email. Your continued use of the Website following any such changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at support@dalexidesigns.uk